Terms and Conditions hengongbet – Complete Platform User Guide

1 Acceptance of Terms

These Terms and Conditions govern your use of the hengongbet platform, including the website, mobile app, games, payment services, and all related features. This document should be read together with Privacy Policy and Responsible Gaming Policy us, which forms part of this overall agreement.

If you disagree with any part of these Terms and Conditions, you are not permitted to register an account or use hengongbet's services. Continued use following any amendment to the terms constitutes acceptance of the revised terms.

Hengongbet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is the user's responsibility to review this page periodically to stay informed of the latest version.

2 Account Eligibility

To register and use hengongbet's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old or the minimum age required by the laws of your jurisdiction, whichever is higher.
• Not residing in a jurisdiction where online betting is completely prohibited by law.
• Not currently on any self-exclusion list or betting prohibition list issued by any authority.
• Have full legal capacity to enter into a binding agreement.
• Register only one account per individual — multiple accounts for the same individual are strictly prohibited.

3 Registration & Account Management

During the registration process, you are required to provide accurate, current, and complete information including your full name, date of birth, phone number, and a valid email address. hengongbet uses a KYC (Know Your Customer) verification process to verify the identity of each new member.

Documents that may be required during the KYC process include:

• Malaysian identity card (MyKad) or valid passport
• Proof of current address (utility bill or bank statement) dated within the last 3 months
• Additional documents may be requested based on compliance requirements

You are solely responsible for keeping your account password confidential. hengongbet will not be liable for any losses arising from unauthorized access resulting from your failure to secure your account. If you suspect your account has been accessed by a third party, contact our support team immediately.

4 Deposits & Withdrawals

Hengongbet accepts deposits and processes withdrawals through approved payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and local bank transfers. All financial transactions are processed in Malaysian Ringgit (MYR).

Deposit conditions:

• The minimum deposit is RM 30 per transaction unless otherwise stated in a specific promotion.
• All deposits must be made using a payment method registered in your own name — third-party deposits are strictly prohibited.
• Hengongbet reserves the right to reject any deposit that raises suspicion or is linked to illegal activity.

Withdrawal conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Full identity verification must be completed before your first withdrawal request is processed.
• Any bonus received is subject to the specified wagering requirements before funds can be withdrawn.
• Hengongbet reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits.
• Withdrawals to a third-party bank account or e-wallet not registered in your name are strictly prohibited.

5 Bonuses & Promotions

Hengongbet offers a wide range of bonuses and promotions to members, including welcome bonuses, deposit bonuses, cashback, and free spins. All bonuses are subject to wagering requirements (rollover requirements) that must be met before any winnings from those bonuses can be withdrawn.

• Each bonus has its own wagering requirements, clearly stated in the relevant promotion terms.
• Bonuses cannot be used in conjunction with other bonuses unless stated otherwise.
• Hengongbet reserves the right to void bonuses and related winnings if promotion abuse or misuse is detected.
• The time limit for meeting bonus wagering requirements is as stated in each promotion — expired bonuses cannot be recovered.
• One account, one IP address, one device, and one payment method are eligible for one welcome bonus only.

Hengongbet reserves the right to modify, suspend, or terminate any promotion at any time. hengongbet's decisions regarding bonus eligibility are final.

6 Wagering Rules

All bets placed on the hengongbet platform are subject to the game rules set by the respective game providers as well as hengongbet's internal policies. Users are responsible for understanding the rules of each game before playing.

• Any confirmed bet cannot be cancelled or modified.
• In the event of a technical disruption during an active game, hengongbet will use server records to determine a fair outcome.
• Bets placed using funds obtained illegally or through fraud will be voided without compensation.
• Minimum and maximum betting limits vary by game type and the member's VIP tier.
• Hengongbet reserves the right to restrict or decline bets from any user without providing a reason.

For Sports Betting, official results issued by the relevant sports governing body will be used. In the event of a discrepancy or extraordinary circumstances, hengongbet reserves the right to void the relevant bet and return the funds to the user's account.

7 Prohibited User Conduct

Users are strictly prohibited from engaging in any of the following activities while using the hengongbet platform:

• Opening multiple accounts under different names or details to gain bonus advantages.
• Using automated software, bots, or third-party tools to manipulate game outcomes.
• Colluding with other players to manipulate games.
• Attempting to hack, breach, or disrupt hengongbet's systems and servers.
• Uploading or sending offensive, abusive, threatening, or unlawful content.
• Using the hengongbet platform for money laundering or financing illegal activities.
• Abusing bonus or promotion features in ways not intended by hengongbet.

8 Data Security & Privacy

Hengongbet uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. Your personal information is collected, stored, and processed in accordance with our Privacy Policy our comprehensive guide.

By registering an account, you authorize hengongbet to:

• Processing your personal data for identity verification and KYC compliance purposes.
• Using transaction data to detect and prevent fraud.
• Sending account-related communications, promotions, and platform updates via email or messaging.
• Sharing required information with regulatory authorities when mandated by law.

Hengongbet will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

9 Liability Limits

The hengongbet platform is provided "as is" and "as available". While we strive to ensure continuous and error-free service, hengongbet does not guarantee that the platform will always operate without interruption.

• Hengongbet is not liable for any losses arising from technical disruptions, internet connection failures, or service interruptions beyond our control.
• We are not liable for betting decisions made based on inaccurate or outdated information obtained from external sources.
• Hengongbet's maximum liability to any user under any circumstances shall not exceed the net deposit amount made within the 30 days preceding the claim.

10 Account Suspension & Closure

Hengongbet reserves the right to suspend, restrict, or close any account at any time for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Fraud, misrepresentation, or providing false information during registration.
• Suspicion of money laundering or illegal financial activity.
• Requests from regulatory authorities or law enforcement agencies.
• Failure to complete the KYC verification process within the specified timeframe.

Users may also request to close their own account at any time by contacting customer support. Any valid remaining balance in the account will be returned once all security checks are completed.

11 Amendment of Terms and Conditions

Hengongbet reserves the right to amend these Terms and Conditions at any time. Significant changes will be communicated to users via email or in-platform notification at least 7 days before taking effect, unless the amendment is required by law or for urgent security purposes.

Continued use of the hengongbet platform after any amendment takes effect constitutes full acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before the amendment's effective date.

The latest version of these Terms and Conditions is always available on this page with a clearly indicated update date. We encourage users to review this page periodically.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the hengongbet platform, please contact our team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 directly within the platform or mobile app
• Telegram: Reach our agents through hengongbet's official Telegram channel

Our support team will endeavour to respond to all inquiries within 24 hours. For urgent account or security issues, please use the live chat channel for a faster response.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any disputes arising will be resolved through the dispute resolution procedures established by hengongbet.